Members can't download pass onto Iphone

Green Mountain Athletic Association's Avatar

Green Mountain Athletic Association

03 Jan, 2020 01:07 AM

My members are now getting their emails but cannot open the passes nor download them onto their iphones -- have tried Google, Safari and Chrome -- the pass will not open on any of these browsers.
Please help,

  1. Support Staff 1 Posted by Passdock on 03 Jan, 2020 02:50 PM

    Passdock's Avatar

    i dont understand wy you continue creating pass with expired certificates

    "passTypeIdentifier": "pass.passdock2017.public.1", why ?

  2. Passdock closed this discussion on 03 Jan, 2020 02:50 PM.

  3. Ruth Blauwiekel re-opened this discussion on 03 Jan, 2020 02:53 PM

  4. 2 Posted by Ruth Blauwiekel on 03 Jan, 2020 02:53 PM

    Ruth Blauwiekel's Avatar

    I don't understand how I would go about creating or uploading a new
    certificate -- when a certificate expires, am I notified in some way? Are
    there directions anywhere online for this?
    The system worked correctly into early December and then stopped working.
    Thank you,

  5. Support Staff 3 Posted by Passdock on 03 Jan, 2020 04:00 PM

    Passdock's Avatar

    the problem is that you use a test certificate for production.
    And it's not allowed by the Aplpe and PAssdock rules.

    test certificates is only for test and not for production to the user.
    Every December / every year ) we disable test certifciates and disable all pass in production installed with this test certificates.
    Every December we publish a new test certificates for the platform. The id is this now "passTypeIdentifier": "pass.passdock2019.public.1".

    We just update your templates "GMAA Membership Card 2020" and download of all passes works fine. we just try.

    You need to create ( or we can do it for you ) an annual certificates valid for production.

    Passdock Support Team

  6. 4 Posted by Ruth Blauwiekel on 03 Jan, 2020 05:00 PM

    Ruth Blauwiekel's Avatar

    OK -- thank you for your help. If you could create a certificate for me,
    that would be very wonderful.
    Would that then be good until December of 2020?

    Also, I have tried this morning (just tried again now) to email my own pass
    to my own email and it has not arrived after nearly 20 minutes; it has not
    appeared in my spam or promotions folder either.


  7. Support Staff 5 Posted by Passdock on 03 Jan, 2020 05:03 PM

    Passdock's Avatar

    YEs the problem is connected. platform check that you sign passes with an invalid certificates and stop also the email.

    Everything is connected.

    Now i unlock your situation, try to send again the email and i think now you will receive it.

    Tomorrow we will create a new cet for you, Normally we want that user pay us for this service but sorry for our later reply and we create it for free.

    Update me if now you receive email.

  8. 6 Posted by Ruth Blauwiekel on 03 Jan, 2020 05:18 PM

    Ruth Blauwiekel's Avatar

    Still no email. It's fine if you want to wait and work on this tomorrow, I
    have other jobs to do today.
    Thank you again,

  9. 7 Posted by Ruth Blauwiekel on 03 Jan, 2020 07:55 PM

    Ruth Blauwiekel's Avatar

    It's working now -- I received the email and was able to download my pass.
    Thank you again for your help!

  10. 8 Posted by Ruth Blauwiekel on 08 Jan, 2020 02:08 AM

    Ruth Blauwiekel's Avatar

    It appears that emails with new passes are not going out this evening — I sent out two test emails to myself about two hours ago & they have not arrived.
    [email blocked]

    Sent from my iPhone

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

24 Jan, 2020 11:41 AM
18 Jan, 2020 07:30 AM
08 Jan, 2020 10:48 PM
08 Jan, 2020 02:08 AM
25 Dec, 2019 11:08 PM