Unable to download Apple Wallet pass

Chris's Avatar

Chris

26 Oct, 2019 01:15 PM

We are unable to donwload/install Apple Wallet Passes. Error in Safari is unable to download. I have also tried loading the wallet pass directly from api.passdock and it fails.

  1. Support Staff 1 Posted by Passdock on 26 Oct, 2019 06:12 PM

    Passdock's Avatar

    H CHris the problem is the certificates,
    in this period we disable the test pass certificates.

    we re install a newest cert on next week.
    We do that every years because a lot of customer use our test certificates for production and it's not allowed from passdock and Apple TOC.

    If you want a certifcates that allow you to go on production we can create it for you fro free.

    Please contact via email or skype our technical manager Gianluca that can help you to solve the issue very fast.

    his account skype is bantumi79 mail [email blocked] and request him a test certificates.

    Regards
    Passdock Support Team

  2. Passdock closed this discussion on 26 Oct, 2019 06:12 PM.

  3. Christopher Aceto re-opened this discussion on 26 Oct, 2019 06:30 PM

  4. 2 Posted by Christopher Ace... on 26 Oct, 2019 06:30 PM

    Christopher Aceto's Avatar

    Can you please send me his email address? Don’t put @ sign as your forum blocks it

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    Christopher Aceto
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            connect. manage. secure.

    A partner of [cid:trillium-email-logo_dcb51762-5536-4c20-8714-b3c2c424f3fd.png]

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  5. 3 Posted by Maurice on 07 Nov, 2019 02:47 AM

    Maurice's Avatar

    When will you be installing the new certificates?

  6. 4 Posted by Ruth -- Green M... on 08 Nov, 2019 06:40 PM

    Ruth -- Green Mountain Athletic Association's Avatar

    My members are STILL unable to download their e-passes -- I have tested myself on my iphone 7 using Mozilla, Safari and Google browsers and am unable to download pass onto my iphone.
    Is this still an issue with the certificates? When do you think it will be resolved? This is generating a lot of extra work for me!
    Thank you,
    Ruth

  7. 5 Posted by Maurice on 11 Nov, 2019 05:55 PM

    Maurice's Avatar

    I do not use the certificates for production use. But, I still can't install these passes to my personal device because the certificates have not been updated. Do you have an ETA for this? On October 26th you said it would be the following week.

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