Members are not getting the emails with their cards attached

Ruth Blauwiekel's Avatar

Ruth Blauwiekel

05 Jul, 2019 11:10 AM

This member, Diane Olechna, emailed a month after the fact and said that she had not received the email containing her e-pass -- the url for her pass is below. I tried to re-send but she still does not receive it. Then I tried to send her pass to myself as a test and I did not receive it either. Can you tell me what the problem might be?

https://api.passdock.com/templates/130366/passes/3543799

My login is: [email blocked].

Thank you for your help.

  1. 1 Posted by Ruth Blauwiekel on 16 Jul, 2019 10:15 PM

    Ruth Blauwiekel's Avatar

    I just heard today from two additional members who did not receive their email with their passes -- I tried to send their passes to myself and they also did not come. Can you please tell me what the problem might be? I am using the same browser and template that I have used for months.
    Thank you,
    Ruth

  2. Support Staff 2 Posted by Passdock on 17 Jul, 2019 10:18 AM

    Passdock's Avatar

    dear, we have some issue in email delivering.
    We are working on it and we inform you when all is done.
    Thanks you

    Regards
    Passdock Support team

  3. Support Staff 3 Posted by Passdock on 18 Jul, 2019 06:43 AM

    Passdock's Avatar

    Problem solved, please check and confirm me.
    Thanks a lto and sorry for the inconvenience.

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