Members are not getting the emails with their cards attached

Green Mountain Athletic Association's Avatar

Green Mountain Athletic Association

04 Nov, 2018 11:51 PM

I have had 3 emails from members in the past 8 hours saying that they have not received their emails with cards attached. To test, I resent my own e-card to my email address, and no email arrived. This is a very busy time for renewals for us -- can you tell me what is the problem?
[email blocked]

  1. 1 Posted by Green Mountain ... on 06 Nov, 2018 01:04 AM

    Green Mountain Athletic Association's Avatar

    My members are still not getting emails about their passes -- also, I've tried sending my own pass to my email (again) and no message arrives.
    Can you PLEASE help with this -- it will take me a lot of time send all these people paper passes.
    Thank you,
    Ruth

  2. 2 Posted by Green Mountain ... on 08 Nov, 2018 07:13 PM

    Green Mountain Athletic Association's Avatar

    The passes are still not being sent to members, even though the program says "pass successfully sent." Unless this issue is resolved before Saturday, I will seek another e-pass vendor this weekend. Please respond at your earliest convenience.
    Ruth

  3. Support Staff 3 Posted by Passdock on 09 Nov, 2018 03:10 PM

    Passdock's Avatar

    sorry for the delay in reply.
    we investigate and reply soon.

  4. 4 Posted by Green Mountain ... on 10 Nov, 2018 06:13 PM

    Green Mountain Athletic Association's Avatar

    Members STILL not getting emails with c-cards, although program says "pass successfully sent."
    Any progress on this issue?
    Ruth

  5. 5 Posted by Green Mountain ... on 11 Nov, 2018 07:52 PM

    Green Mountain Athletic Association's Avatar

    Still no progress on this issue?
    Ruth

  6. Support Staff 6 Posted by Passdock on 12 Nov, 2018 02:06 PM

    Passdock's Avatar

    9pm in italian time we deploy a big update for Passdock.
    It solve this issue.
    Thanks a lot
    Passdock Support Team

  7. 7 Posted by Ruth Blauwiekel on 13 Nov, 2018 05:41 PM

    Ruth Blauwiekel's Avatar

    I'm afraid that whatever fix you have done does not resolve the issue -- do
    you have any other suggestions?
    Thank you,
    Green Mountain Athletic Association
    [email blocked]

  8. Support Staff 8 Posted by Passdock on 13 Nov, 2018 08:04 PM

    Passdock's Avatar

    really strange because now the email works.
    There's a big queue for al user that have some prolem to send email in this days.

    Now seems that all works fine.

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