Not able to download ticket to iPhone using Safari on MacOS High Sierra

Joseph's Avatar

Joseph

26 Oct, 2018 02:25 PM

I used to download the tickets I created on your website to my iPhone. But after I upgrade my Mac to MacOS High Sierra, it has no response after I click the icon for Apple Wallet to download.

  1. Support Staff 1 Posted by Passdock on 26 Oct, 2018 02:29 PM

    Passdock's Avatar

    It can be a problem of certificates, you use a your certificates or a demo certificats of passdock ?

  2. Support Staff 2 Posted by Passdock on 26 Oct, 2018 02:29 PM

    Passdock's Avatar

    PLease give us your template id, we can help you.

  3. Passdock closed this discussion on 26 Oct, 2018 02:29 PM.

  4. 高鐵餅乾 THSRticket re-opened this discussion on 26 Oct, 2018 02:33 PM

  5. 3 Posted by 高鐵餅乾 THSRticket on 26 Oct, 2018 02:33 PM

    高鐵餅乾 THSRticket's Avatar

    119609

  6. Support Staff 4 Posted by Passdock on 26 Oct, 2018 02:50 PM

    Passdock's Avatar

    you use the oldest test certificate of passdock, and it's prohibited in production.
    We disable it every year.

    pass.passdock2017.public.1

    You need to update the certificates of the template with the new one or a your certificate ( raccomanded )

  7. Passdock closed this discussion on 26 Oct, 2018 02:50 PM.

  8. 高鐵餅乾 THSRticket re-opened this discussion on 26 Oct, 2018 02:52 PM

  9. 5 Posted by 高鐵餅乾 THSRticket on 26 Oct, 2018 02:52 PM

    高鐵餅乾 THSRticket's Avatar

    Can you teach me how to update the certificate or use my own certificate? Thank you.

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac