Still cannot download passes

Green Mountain Athletic Association's Avatar

Green Mountain Athletic Association

14 Jan, 2018 03:40 AM

Several of my customers say that Safari cannot download the passes; another said this:

I did receive the download, but cannot download it via my phone, or laptop. I tried in both Safari and Chrome on my mobile to no avail. My MacBook Air didn’t like it either. I’m on an iPhone7 and it wouldn’t add it to my wallet.

This has been going on for weeks and we don't seem to get any help from Passdock.

  1. 1 Posted by Jeff on 28 Jan, 2018 03:29 PM

    Jeff's Avatar

    YES! This is failing badly! It worked great last year ... I just tapped the “Add To Wallet” button and I had my card. To me, without this functionality ... there is no point to using passdock. I could just take a screenshot and drop it in “membership cards” photos folder ... but that’s sooooo 2008!

    Please, someone at Passdock fix GMAA’s account so I can get my card!

    Thanks ... you have a great little app ... (when it woks :) )

  2. Support Staff 2 Posted by Passdock on 07 Feb, 2018 04:27 PM

    Passdock's Avatar

    ok the problem is that the template is too old and without any activity for that for too long time and signed with a test certificate.

    Passdock after 1 year, when the test certificate expired ( we change it every year ), delete the template and the pass connected.

    please re-create the template and all works fine.
    if you need help do not esitate to contact us via skype ( my personal account is bantumi79) or whatsupchat ( https://chat.whatsapp.com/9yQhH3nzYSq8yUMLNA3sBC )for a real time support

    if you need some test credit we can add it.

    regards

  3. Passdock closed this discussion on 07 Feb, 2018 04:27 PM.

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