Safari cannot download

Green Mountain Athletic Association's Avatar

Green Mountain Athletic Association

09 Jan, 2018 02:10 AM

Several of my customers say that Safari cannot download the passes; another said this:
I did receive the download, but cannot download it via my phone, or laptop. I tried in both Safari and Chrome on my mobile to no avail. My MacBook Air didn’t like it either. I’m on an iPhone7 and it wouldn’t add it to my wallet.

I sent out about 20 passes last night and I don't think that anyone has successfully downloaded a pass. Can you help PLEASE!

  1. Support Staff 1 Posted by Passdock on 09 Jan, 2018 05:55 AM

    Passdock's Avatar

    it's a problem of certificate. Now i update it and try to generate another one pass. and all works fine.

    we remember that is strictly prohibited use our test certificate for your production pass.

    the pass geenrated is this
    https://api.passdock.com/passes/2425517/e9b5b2e0f33bf7518a3b86b2c0d...

    and it can be installed without any problem.

  2. Passdock closed this discussion on 09 Jan, 2018 05:55 AM.

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