Error 500

Ivan's Avatar

Ivan

04 Jan, 2018 11:03 AM

Error 500 gives out for any action. I ask for help or did the project close?

  1. Support Staff 1 Posted by Passdock on 04 Jan, 2018 02:05 PM

    Passdock's Avatar

    problem solved ?
    it's just a temporaly reboot from of amazon server.
    it's just some minutes. Now all works fine.

    Thanks
    Passdock Support Team

  2. 2 Posted by Ivan on 04 Jan, 2018 02:12 PM

    Ivan's Avatar

    No. Problem still exists.
    Screenshot helps? Any data from me still required?

  3. Support Staff 3 Posted by Passdock on 04 Jan, 2018 02:15 PM

    Passdock's Avatar

    i think that the problem is another.
    When you create the template ?

    you create it with test certificate ?

  4. 4 Posted by Ivan on 04 Jan, 2018 02:19 PM

    Ivan's Avatar

    The template was created by the previous administrator.
    I'm just trying to add cards to the template.
    Certificate? In the "Template Settings" is specified pass.passdock.public.1 - is it a test?
    And where can I get the required certificate? Search the previous administrator or generate a new one?

  5. Support Staff 5 Posted by Passdock on 04 Jan, 2018 02:24 PM

    Passdock's Avatar

    ok the problem is that the template is too old and without any activity for that for too long time and signed with a test certificate.

    Passdock after 1 year, when the test certificate expired ( we change it every year ), delete the template and the pass connected.

    please re-create the template and all works fine.
    if you need help do not esitate to contact us via skype ( my personal account is bantumi79) or whatsupchat ( https://chat.whatsapp.com/9yQhH3nzYSq8yUMLNA3sBC )for a real time support

    if you need some test credit we can add it.

    regards

  6. Passdock closed this discussion on 04 Jan, 2018 02:24 PM.

  7. Ivan re-opened this discussion on 04 Jan, 2018 02:47 PM

  8. 6 Posted by Ivan on 04 Jan, 2018 02:47 PM

    Ivan's Avatar

    Thank you. I'm going to try now

  9. 7 Posted by Takaki on 07 Feb, 2018 04:16 PM

    Takaki's Avatar

    Same problem here. Can't view my passes. Message: "We're sorry, but something went wrong. Error 500.

  10. Support Staff 8 Posted by Passdock on 07 Feb, 2018 04:27 PM

    Passdock's Avatar

    ok the problem is that the template is too old and without any activity for that for too long time and signed with a test certificate.

    Passdock after 1 year, when the test certificate expired ( we change it every year ), delete the template and the pass connected.

    please re-create the template and all works fine.
    if you need help do not esitate to contact us via skype ( my personal account is bantumi79) or whatsupchat ( https://chat.whatsapp.com/9yQhH3nzYSq8yUMLNA3sBC )for a real time support

    if you need some test credit we can add it.

    regards

  11. 9 Posted by Tomaz Takaki on 07 Feb, 2018 11:57 PM

    Tomaz Takaki's Avatar

    Thanks. Solved my problem.

    Regards,

    Tomaz Takaki
    [email blocked]

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