Passes can not be opened

Tobias Berger's Avatar

Tobias Berger

05 Oct, 2017 01:35 PM

Hi!

Unfortunately it seems like passes that are currently generated by your service cannot be opened on any apple device.

Tested on MacBook Pro, iPhone6 and iPhone 5.

They just say that the file could not be opened. No further error message. I tested it with our new template and an old one as well. The old one worked a few days ago.

Is there something wrong on your side?

  1. 1 Posted by uskimc on 05 Oct, 2017 06:14 PM

    uskimc's Avatar

    i am facing the same issue no cards are getting scanned

  2. 2 Posted by Edward on 06 Oct, 2017 02:58 PM

    Edward's Avatar

    Same here. It must be an issue with the server side of things, whether it be card issuing or certification verification. That's the only reason I could think we're running into the problem.

  3. Support Staff 3 Posted by Passdock on 06 Oct, 2017 04:43 PM

    Passdock's Avatar

    Now we re establish all certificates.
    it's new so the oldest is disabled permanently.

    We do this because our test certificate during 1 year and it must be used only for test and not for production.

    It's really prohibited by Apple. If you need to go online need to upload a your certificates.
    Passdock every year disable his test certificates for 2/3 days the first week of october since 2012.

    For more information do not hesitate to contact us
    Regards
    Passdock Support Team

  4. Passdock closed this discussion on 06 Oct, 2017 04:43 PM.

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