Cannot order passes

Tobias Berger's Avatar

Tobias Berger

18 Aug, 2017 08:29 AM

Hi

when trying to order a pass it shows me the bill page (Where it says that the order has been done) but nothing else happens. No request on my credit card, no confirmation mail and the "past orders" page says I didn't do any orders yet.

Is there something broken or your side or am I missing something?

  1. Support Staff 1 Posted by Passdock on 18 Aug, 2017 09:15 AM

    Passdock's Avatar

    we find a bug but wee see the bank transaction...
    it's for Total : 0.10 USD right ?

    what credit did you buy ? 5 pass credit right ?
    Sorry for the inconvenience, we fix it in some minutes.

    Now i add your credit manually so you can work with the platform. Ok ?

  2. 2 Posted by Tobias Berger on 18 Aug, 2017 09:17 AM

    Tobias Berger's Avatar

    Yeah that's right - that would be great; it's for testing purposes for now.

  3. Support Staff 3 Posted by Passdock on 18 Aug, 2017 09:19 AM

    Passdock's Avatar

    we add 15 pass and not 5.
    Sorry for the inconvenience.

    if you need more info do not hesitate to contact us via skype: account bantumi79

    Regards
    Passdock Support Team

  4. Passdock closed this discussion on 18 Aug, 2017 09:19 AM.

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